Privacy Policy
Last updated · 24 June 2026
Maison Michaël (“Maison Michaël”, “we”, “us” or “our”) is committed to protecting your privacy. This policy explains what information we collect when you visit our website or contact us, how we use it, and the rights you have over it.
1. Who we are
Maison Michaël is the data controller responsible for your information. You can reach us at info@maisonmichael.com, or by post at 15 Rue des Halles, 75001 Paris, France, or 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States.
2. Information we collect
- Information you provide. When you make a trade enquiry, request samples or pricing, or speak with our website concierge, we collect details such as your name, email address, company and the content of your message.
- Concierge conversations. Messages you send to our website assistant are processed to generate a response and to handle your enquiry.
- Technical and usage information. Like most websites, we automatically receive limited technical data — such as your IP address, browser type, device and the pages you view — used to operate, secure and improve the site.
3. How we use your information
- To respond to your enquiries and arrange samples, trade pricing and distribution.
- To operate, maintain, secure and improve our website and concierge.
- To communicate with you about your request and, where you have agreed, about Maison Michaël.
- To comply with our legal obligations and protect our rights.
4. Legal bases for processing
Where the EU/UK General Data Protection Regulation applies, we rely on: your consent; the performance of a contract or steps taken at your request before entering one; our legitimate interests in responding to enquiries and running our business; and compliance with legal obligations.
5. The Maison Michaël concierge
Our website assistant is powered by a third-party artificial-intelligence provider (Google), which processes the messages you send in order to generate replies. Please do not share sensitive personal information through the assistant. Conversations may be retained to handle your enquiry, maintain security and improve the quality of the service.
6. How we share your information
We do not sell your personal information. We share it only with:
- Service providers who process data on our behalf — including website hosting, email delivery, and the AI assistant described above — under appropriate confidentiality and data-protection terms.
- Professional advisers, and authorities where required by law or to protect our rights.
- A successor entity in the event of a business reorganisation, merger or sale.
7. International transfers
Maison Michaël operates in France and the United States, and some of our service providers may process data outside your country. Where personal data is transferred internationally, we put appropriate safeguards in place, such as standard contractual clauses.
8. Data retention
We keep your information only for as long as necessary for the purposes set out above — including responding to your enquiry, meeting legal and accounting obligations, and resolving disputes — after which it is deleted or anonymised.
9. Your rights
Subject to applicable law, you may have the right to access, correct, delete, restrict or object to the processing of your personal data, to data portability, and to withdraw consent at any time. To exercise these rights, contact info@maisonmichael.com. You also have the right to lodge a complaint with your supervisory authority — in France, the CNIL.
10. Cookies & analytics
We use only the cookies necessary for the site to function and, where enabled, privacy-respecting analytics to understand how the site is used. You can control cookies through your browser settings.
11. Security
We apply appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access. No method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
12. Children
Our website and products are intended for a professional and adult audience and are not directed to children under 18. We do not knowingly collect information from children.
13. Changes to this policy
We may update this policy from time to time. The current version, with its effective date, will always be available on this page.
14. Contact us
For any question about this policy or your personal data, contact our team at info@maisonmichael.com.